Refund & Billing Policy

Last Updated: 2025/06/30

Operated by LGC Innovations LLC

Address: 6407 Magnolia St, Milton, FL 32570

Website: https://www.sellerside.io

Contact: contact@sellerside.io

Phone: +33 6 98 23 03 53

1. Subscription Billing

Sellerside is offered as a subscription-based service (“Subscription”).

Users may choose:

• Monthly billing
• Annual billing (prepaid)

All prices are displayed in the checkout process and may vary by region.

Payments are securely processed through Stripe.

Sellerside does not store full credit card numbers.

2. Free Trial – 30 Days

New customers receive a 30-day free trial.

During the trial:

• No payment is required
• You may cancel at any time
• If you do not cancel, the subscription will begin automatically when the trial ends

You will be notified before the trial expires.

3. Automatic Renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled.

• Monthly plans renew every 30 days
• Annual plans renew once per year

You may cancel auto-renewal at any time from your account settings.

4. Failed Payments & Grace Period (14 Days)

If a payment attempt fails, Sellerside will:

• Retry the payment automatically
• Notify you by email
• Allow a 14-day grace period to update your payment method

After 14 days:

• Your account may be suspended
• SP-API synchronization may stop
• Access may be restricted to read-only mode

Once payment is updated, access is restored.

5. No Refund Policy

Sellerside operates a strict no-refund policy, including:

• No refunds for partial billing periods
• No refunds for forgetting to cancel
• No refunds after automatic renewal
• No refunds for unused time
• No refunds for plan downgrades

This applies to both monthly and annual plans.

Exception

If we are required by law to issue a refund in your jurisdiction, we will comply.

6. Cancellation Policy

You may cancel your Subscription at any time.

When cancelling:

• Your Subscription remains active until the end of the current billing period
• You will not receive a refund for the remaining time
• You will not be billed again unless you reactivate manually

Cancellations must be performed from your account dashboard.

7. Billing Changes & Price Adjustments

Sellerside may update pricing from time to time.

If pricing changes:

• You will be notified in advance
• New pricing applies at the next renewal
• You may cancel before the renewal if you do not accept the new price

8. Payment Disputes

If you believe a charge is incorrect, you must contact us at:

billing@sellerside.io

We will review your case.

Initiating a chargeback automatically suspends your account until the matter is resolved.

9. Taxes

Prices may be subject to applicable taxes depending on your location.

Taxes are calculated automatically at checkout.

10. Contact Information

For any billing questions:

billing@sellerside.io

https://www.sellerside.io

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